Terms & Conditions

1. Who we are

Crowdlink (“we”, “us”) is an online ticketing service operated by Prajwal Vishwanath Hegde, an individual (sole proprietor), based in Bengaluru, Karnataka, India. You can reach us at prajju569@gmail.com.

2. What Crowdlink does

Creators and event organisers (“hosts”) list their live shows on Crowdlink and we sell tickets to those shows on their behalf. The host is responsible for the show itself: the performance, the venue, timings, entry rules and safety. We are responsible for taking your booking, collecting payment and issuing your ticket.

3. Booking and payment

• The price shown at checkout is the full amount you pay. We do not add a booking or convenience fee for ticket buyers.
• Prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• Payments are processed by Razorpay, a licensed payment gateway. We never see or store your card number, UPI PIN or bank login.
• Seats are held for a few minutes while you pay. If payment is not completed in that time the seats are released.
• Your booking is confirmed only when payment succeeds and your ticket is issued. If you are charged but no ticket is issued, the amount is refunded (see our Refund policy).
• You must give your real name and a working mobile number. They identify your booking at the door.

4. Your ticket

• Tickets are digital. Each ticket has its own QR code and admits one person, once. The first scan at the door is the one that counts.
• Treat your ticket link like cash. Anyone who has it can use the ticket. We are not responsible for entry refused because a ticket you shared was already used.
• You may pass a ticket to a friend for free using “Send to a friend”. Selling tickets above the price you paid, or for commercial resale, is not allowed and such tickets may be cancelled without refund.
• How tickets reach you is described in Ticket delivery.

5. At the show

• Age limits, language, start time and venue rules are set by the host and shown on the show page. Carry a valid photo ID if the show has an age limit.
• The host or venue may refuse entry or remove anyone for unsafe, abusive or disruptive behaviour, or for arriving after doors close, without a refund.
• Recording the performance is not allowed unless the host says otherwise.

6. Changes, cancellations and refunds

Shows can occasionally be rescheduled, moved or cancelled by the host. If that happens we will tell you using the mobile number on your booking. What you are entitled to is set out in our Refund & Cancellation policy, which is part of these terms.

7. If you are a host

• You confirm that you have the right to run the show and that your listing (date, venue, price, age limit, description) is accurate.
• You are responsible for the event, the venue, all licences and permissions, and any taxes due on your earnings.
• Ticket money is collected by us on your behalf and paid out to you after the show, less the platform fee and payment charges agreed with you. We may hold a payout where a show is cancelled, disputed or under investigation for fraud.
• If you cancel or materially change a show, ticket buyers must be refunded as described in the Refund policy, and the cost of those refunds is yours.
• Buyer details are shared with you only to run the show and to send updates to people who asked for them. You must not use them for anything else or pass them on.

8. Acceptable use

Do not use Crowdlink to break the law, to buy tickets with automated tools, to interfere with the service, to try to access other people's bookings or accounts, or to post content that is unlawful, misleading or infringes someone else's rights. We may suspend accounts or cancel bookings that do.

9. Content and ownership

Show names, photos and descriptions belong to the hosts who post them. The Crowdlink service, name and design belong to us. You may not copy or reuse them without permission.

10. Our responsibility to you

• We provide the ticketing service with reasonable care, but we do not promise it will be uninterrupted or error-free.
• We are not responsible for the quality, content or safety of a show, or for loss or injury at a venue. Those are the host's and venue's responsibility.
• To the extent the law allows, our total liability to you for any booking is limited to the amount you paid for that booking. Nothing here limits rights you have under Indian consumer law that cannot be excluded.

11. Privacy

How we handle your personal information is explained in our Privacy policy and Cookie policy.

12. Changes to these terms

We may update these terms as the service changes. The version in force when you make a booking applies to that booking. The date at the top shows when this page was last changed.

13. Law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to put things right. Any dispute that cannot be resolved that way will be subject to the courts at Bengaluru, Karnataka.

14. Complaints

Complaints and grievances can be sent to Prajwal Vishwanath Hegde at prajju569@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within 15 days. See Contact.