Privacy Policy

1. Who is responsible

Crowdlink is operated by Prajwal Vishwanath Hegde, Bengaluru, Karnataka, India, who is responsible for your personal data under the Digital Personal Data Protection Act, 2023. Contact: prajju569@gmail.com.

2. What we collect

• When you book: your name, mobile number, the show, date and tickets you bought, the amount paid and a payment reference from the payment gateway.
• When you follow a creator, join a waitlist or ask for a city: your mobile number and the city you chose.
• When you receive a transferred ticket: your name and mobile number.
• At the door: the time your ticket was scanned and the name given to the scanning device.
• If you are a host: your name, email address, and the page and show content you publish.
• Automatically: basic technical data such as IP address, browser type, pages viewed and the link you arrived from (for example, an Instagram story link). We use this to keep the service secure and to show hosts where their ticket buyers come from.

We do not collect or store your card number, UPI PIN, bank password or any other payment credential. Payments are handled entirely by Razorpay.

3. Why we use it

• To take your booking, issue your ticket and check it at the door.
• To send you messages about your booking: confirmation, your ticket link, and changes or cancellation of the show.
• To send you show announcements from creators you chose to follow.
• To handle refunds, complaints and questions.
• To prevent fraud, abuse and ticket misuse, and to keep the service secure.
• To meet legal, tax and accounting obligations.

We rely on your consent, given when you enter your details to book or follow, and on uses the law permits for completing a transaction you asked for.

4. Who we share it with

• The host of the show you booked sees your name, mobile number and tickets, so they can manage entry and tell you about changes.
• Razorpay, to process your payment and any refund.
• Service providers who run our infrastructure: website hosting (Vercel), database hosting (Turso) and, when we send messages, an SMS or WhatsApp delivery provider. They act only on our instructions.
• Authorities, where the law requires it.

We do not sell your personal data, and we do not share it with advertisers.

5. Where it is stored and for how long

Booking data is stored on servers in India, and some of our service providers may process data in other countries. We keep booking and payment records for as long as tax and accounting law requires (currently up to 8 years). Follows, waitlist entries and city requests are kept until you ask us to remove them. One-time login codes are deleted within minutes.

6. Messages

Booking messages are part of the service and cannot be switched off. Announcements from creators you follow are optional: write to us and we will stop them.

7. Security

Connections to Crowdlink are encrypted. Tickets carry a signed code so they cannot be forged, and access to host accounts and booking data is restricted. No online service can promise absolute security; if a breach affecting you occurs we will tell you and the Data Protection Board as the law requires.

8. Your rights

You can ask us to show you the data we hold about you, correct it, delete it (unless we must keep it by law), or withdraw consent for optional messages. You can also nominate someone to exercise these rights on your behalf. Write to prajju569@gmail.com from, or mentioning, the mobile number on your booking. We respond within 15 days. If you are not satisfied you may complain to the Data Protection Board of India.

9. Children

Crowdlink is meant for people aged 18 and over. Anyone younger should book only through a parent or guardian. Many shows carry their own age limit.

10. Cookies

See our Cookie policy.

11. Changes

If we change how we use personal data we will update this page and its date. Significant changes will be notified to people with active bookings.

12. Grievance officer

Prajwal Vishwanath Hegde, Bengaluru, Karnataka, India. Email: prajju569@gmail.com.